GENERAL QUESTIONS

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What are your minimum and maximum guest allowances? 

We abide by the restrictions set by our regulatory province- apart from that, the guest list is up to you!

 

Do you have packages?
Yes! At the top navigation bar, you’ll see "Book Now". You can select the best option for you from there.

 

Do you allow pets in your event services?
This is subject to the type of event. An additional fee will be required. If approved, a pet sitter is required at all times. Any cleaning involved or damages will be charged accordingly.

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Is there any décor provided with my event coordination?​

We have an available package that includes decor and event planning, this is depending on your package selection or booking. Head over to the "Book Now" page, and you will be able to see our options.

 

Do you provide A/V equipment?
Yes! We have partnerships with sister companies to help you coordinate your A/V equipment needs.

 

Do you provide Live Streaming?
Yes! We offer basic and professional live streaming options. PD&E

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Do you provide Catering?

Yes! We offer various types of cuisine, private chefs, buffet options, and seated meal plans. Pristige Decor & Events.  

 

BOOKING PROCESS

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What is the general process in booking with you?
We require the following to book with us: signed contract, valid ID & contract, required insurances/licences (if applicable) and initial payment at the time of booking + payment for the remaining balance 30 days before the event.

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What forms of payment do you accept?
We accept e-transfer, cheque, money order, or cash. We do not accept credit card payments at this time. E-transfers can be sent to priscillaxymines@gmail.com

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What is your payment and cancellation policy?
Should you need to cancel your reservations, your initial payment and all collected payments are non-refundable. The schedule of payment is set up and agreed to in the contract. 

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Do we need to obtain event insurance?
We require clients to obtain liability insurance for any events as part of our terms and conditions.

What are some of the extra charges and fees that we can expect?

Some of the extra charges that will be applied for your reception include:

• 13% HST

• 15% service charge (if applicable): Usually applies for events/all-inclusive packages. Please note that HST is applied to the service charge as well.

• SOCAN & ReSound fees varying from $30-$65 – depending on the type of event.

• For debit/credit card payments: We charge extra 4% processing fees. No extra charges on e-transfer or cheque payments.

• Event Liability insurance: We usually recommend DUUO or you can get this from one of your insurance providers. The usual costs for events under 2 hours without alcohol & food involved should be less than $20 per day. If it’s a full day event with food and/or alcohol, the costs would be around $150-$250+. However, these are just estimates based on our experience and may not be accurate. We recommend double-checking with your insurance company for current quote. 

• Liquor permit (SOP – Special Occassions Permit): this is required if alcohol is involved

 

GENERAL RULES + RESTRICTIONS

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Should I include time to set up and clean up?
Your booked hours is your event coordination time. The length of your event coordination booking with us does not  include setup & cleaning time. If you book a package that includes our setup & cleaning services, we will set up prior to your event and  arrange cleaning after your event.

 

Can we arrange to leave items in the venue overnight?
All items brought into the venue must be packed away at the end of the event.

 

Do you have to rent a minimum number of hours?
This depends on the date, time and the type of event. Please inquire to confirm.

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Can I rent on a Sunday or a holiday?
Yes, we do allow bookings on a Sunday or a holiday.

 

Do you book more than one function per day?
Yes, we may book more than one function per day but with different time slots.

 

Do you have any restrictions on types of events?
Restrictions may vary but here are some general ones:

• No smoking

• No open flames or pyrotechnics (candles must be glass-enclosed)

• No fog-producing equipment

• No confetti, flower petals, glitter, or helium balloons

• No fireworks, sky lanterns and any other incendiary items

• No permanent markers of any kind

• No holes may be made in the walls

• Only painter’s tape or command hooks may be used to attach items to the wall or temporarily fix decor

Renters are responsible for any surfaces that are damaged by décor. All décor must be removed by the end of the rental agreement.

 

Can I use my own caterer?
Yes, you can! However, any outside caterers must have insurance and may be subject to a landmark fee depending on the venue.

 

Can I use a food truck for catering?
Depending on the type and date of the event, please inquire.

 

Can I serve alcohol at my event?
Yes! However, you must obtain an SOP (Special Occasions Permit) online from the AGCO (Alcohol & Gaming Commission of Ontario). This is a requirement by law any time alcohol is served.

Please note that permit applications for public events must be submitted to an LCBO SOP service store at least 30 days before the event takes place, except Private Event applications which must be submitted at least 10 days before the event.

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If your caterer has a catering endorsement, they are allowed to sell and serve beverage alcohol. We require your caterer to provide us with a copy of the catering endorsement 10 days prior to the event. In all cases, the permit must be posted at the event.

 

Can I use my friends or volunteers to staff a bar at my event?
To ensure commitment to health and safety standards, only Smart Serve certified bartenders are permitted behind the bar at our events. A minimum of one bartender per 50 guests is required at each event. 

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